FAQ
1. What types of products do you offer?
Cilzio specializes in premium smart wearables and innovative lifestyle solutions, including:
- Smart Watches: AMOLED display watches with health monitoring, fitness tracking, and Bluetooth calling
- Bluetooth Sunglasses: Stylish eyewear with integrated Bluetooth technology and UV protection
- Health Monitoring Devices: ECG, blood pressure, blood oxygen, and glucose monitoring wearables
- Fitness Trackers: Multi-sport tracking devices with 100+ exercise modes
- Smart Accessories: Innovative tech products that enhance daily life and productivity
Each product combines cutting-edge technology with elegant design to enhance your daily life, health, and productivity.
2. How do I choose the right product for my needs?
Consider these factors when selecting your Cilzio product:
- Smart Watches: Choose based on health features (ECG, blood pressure), display type (AMOLED/IPS), and battery life
- Bluetooth Sunglasses: Perfect for outdoor activities, driving, and hands-free communication
- Lifestyle: Consider your daily activities - fitness, business, outdoor adventures, or casual wear
- Compatibility: Ensure compatibility with your smartphone (iOS/Android)
- Features: Prioritize features most important to you - health tracking, music, calls, or style
3. Are your products compatible with my smartphone?
Yes, our smart wearables are designed for broad compatibility:
- Smart Watches: iOS 9.0+ and Android 4.4/5.0+
- Bluetooth Sunglasses: Compatible with any Bluetooth-enabled device
- Bluetooth Version: Support Bluetooth 5.0+ for stable connectivity
- Apps: Compatible with H Band, FitcloudPro, DA FIT, and standard Bluetooth settings
4. What makes Cilzio Bluetooth sunglasses special?
Our Bluetooth sunglasses combine style with technology:
- UV Protection: TAC lenses with UV400 protection for eye safety
- Bluetooth Audio: Built-in speakers for music and hands-free calls
- Stylish Design: Unisex design suitable for all ages and occasions
- Durable Materials: PC frame construction for long-lasting wear
- Wireless Freedom: No wires or earbuds needed for audio experience
5. How do the health monitoring features work in smart watches?
Our smart watches use advanced sensors for wellness tracking:
- Heart Rate: 24/7 continuous monitoring for fitness and wellness tracking
- Blood Oxygen (SpO2): Real-time oxygen saturation monitoring for wellness insights
- Blood Pressure: Convenient blood pressure tracking for daily wellness monitoring
- ECG: ECG monitoring for heart rhythm tracking
- Sleep Analysis: Comprehensive sleep quality and pattern tracking
- Stress Monitoring: HRV-based stress level assessment for wellness management
Important: These features are designed for fitness and wellness purposes only. They are not intended for medical use and should not replace professional medical advice, diagnosis, or treatment. Always consult healthcare professionals for medical concerns.
6. What is the battery life of your products?
Battery performance varies by product type:
- Smart Watches: 3-10 days typical use, up to 60 days standby
- Bluetooth Sunglasses: 6-8 hours continuous audio playback
- Charging Time: 2-4 hours for full charge
- Charging Method: Magnetic charging for watches, USB-C for sunglasses
7. Are your products waterproof?
Water resistance varies by product:
- Smart Watches: IP67/IP68 rating - suitable for swimming and water sports
- Bluetooth Sunglasses: Water-resistant coating for light rain and splashes
- Daily Use: All products designed to withstand normal daily moisture exposure
Note: Avoid hot water, saunas, and prolonged submersion beyond rated specifications.
8. What warranty do you provide?
We offer comprehensive warranty coverage:
- Warranty Period: One year from purchase date
- Coverage: Manufacturing defects, hardware malfunctions, battery issues
- Smart Watches: Sensor functionality, display problems, charging issues
- Bluetooth Sunglasses: Audio functionality, Bluetooth connectivity, lens quality
- Exclusions: Physical damage, water damage from misuse, normal wear and tear
9. How long does shipping take?
We offer reliable worldwide shipping:
- Processing Time: 1-2 business days
- Standard Shipping: 7-15 business days worldwide
- Express Shipping: 3-7 business days (available for most regions)
- Tracking: Full tracking information provided for all orders
- Packaging: Secure packaging to protect your products during transit
10. What is your return and exchange policy?
We offer a customer-friendly return policy:
- Return Window: 30 days from delivery date
- Condition: Items must be in original condition with all accessories and packaging
- Process: Contact support@cilzio.com to initiate return
- Refund: Full refund processed within 5-7 business days after receiving returned item
- Exchange: Free exchanges for defective items within warranty period
11. How do I set up my Cilzio products?
Smart Watches:
- Download the companion app (H Band, FitcloudPro, or DA FIT)
- Enable Bluetooth on your smartphone
- Follow in-app pairing instructions
- Customize watch faces and notifications
- Set up health and fitness goals
Bluetooth Sunglasses:
- Turn on sunglasses (usually by pressing and holding power button)
- Enable Bluetooth on your device
- Search for and connect to the sunglasses in Bluetooth settings
- Test audio playback and call functionality
12. Can I make phone calls with your products?
Yes, many of our products support hands-free calling:
- Smart Watches: Bluetooth calling with built-in speaker and microphone
- Bluetooth Sunglasses: Hands-free calling perfect for driving and outdoor activities
- Call Quality: Clear audio with noise reduction technology
- Controls: Easy answer/reject calls directly from the device
13. Do you offer customer support?
We provide comprehensive customer support:
- Email Support: support@cilzio.com
- Response Time: Within 24 hours on business days
- Technical Support: Setup assistance, troubleshooting, and product guidance
- Warranty Claims: Fast processing of warranty and return requests
- Product Updates: Firmware updates and feature enhancements
14. How can I stay updated on new products?
Stay connected with Cilzio:
- Newsletter: Subscribe for product launches and exclusive offers
- Website: Check cilzio.com regularly for new arrivals
- Social Media: Follow us for updates and customer stories
- Customer Reviews: Share your experience and read others' feedback
Have more questions? Contact our customer service team at support@cilzio.com - we're here to help you find the perfect smart wearable solution!