Track Your Parcel
Order Tracking
Enter your order details to check the status of your shipment.
By using this service, you agree that your data (e.g., order number) may be securely shared with third-party service providers (e.g., logistics and tracking services like 17TRACK) to provide accurate shipment information. These providers process your data according to our Privacy Policy. For example:
- Logistics companies may process your order and shipping information to ensure delivery.
- Tracking data may be shared with external services to provide shipment updates.
Frequently Asked Questions
1. What if I don't know my order number?
Check your order confirmation email or contact us for assistance.
2. How long does it take for my order to arrive?
Standard delivery takes 7-15 business days worldwide, with express shipping available in 3-7 business days for most regions.
3. What if I don't see any updates?
Tracking information may take up to 24-48 hours to update. Please check back later or contact us.
4. Can I change my shipping address after placing an order?
Please contact us within 24 hours of placing your order if you need to change the shipping address.
5. What shipping methods do you offer?
We offer standard shipping (7-15 business days) and express shipping (3-7 business days) to most countries worldwide.
Need help? Contact us at support@cilzio.com
Phone: +86 13641404648
Customer Service Hours: Monday - Sunday, 8:00 AM - 10:00 PM (GMT+8)
Shenzhen Southern Intelligent Technology Co., Ltd.
Making Technology a Warm Force Accessible to Everyone