Customer Support & After-Sales Service

Customer Support

After-Sales Service & Technical Assistance

We're here to help you get the most from your Cilzio devices

How We Can Help

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Technical Support

Get help with device setup, troubleshooting, software updates, and technical questions from our support team.

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Setup Assistance

Step-by-step guidance for device pairing, app installation, and initial configuration to get you started quickly.

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Product Support

Ongoing support for product features, health data interpretation, and optimization tips for better performance.

Contact Our Support Team

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Email Support

Send us your questions and we'll respond during business hours

support@cilzio.com
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Live Chat

Chat with our support team during business hours

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Support Ticket

Submit a detailed support request for complex issues

Submit Ticket

Support Hours

Email Support

Monday - Friday: 9:00 AM - 6:00 PM (PST)
Saturday: 10:00 AM - 4:00 PM (PST)
Sunday: Closed

Live Chat

Monday - Friday: 9:00 AM - 5:00 PM (PST)
Weekend: Limited availability
Response time: Usually within 1 hour

*Response times may vary during peak periods and holidays. We strive to respond to all inquiries within 24 hours during business days.

Self-Help Resources

Quick Setup Guide

  • Device unboxing and initial setup
  • App download and installation
  • Bluetooth pairing instructions
  • Account creation and configuration

Troubleshooting

  • Connection and syncing issues
  • Battery and charging problems
  • App performance optimization
  • Data accuracy questions

User Guides

  • Feature explanations and usage tips
  • Health data interpretation
  • Device maintenance and care
  • Software update procedures

Warranty & Repair Services

Warranty Coverage

Our standard warranty covers manufacturing defects and hardware malfunctions under normal use conditions. Coverage details vary by product and purchase date.

Repair Process

  1. Contact support to diagnose the issue
  2. Receive repair authorization if covered under warranty
  3. Ship device using provided return instructions
  4. Receive repaired or replacement device

What's Not Covered

  • Physical damage from drops, impacts, or water exposure beyond rated specifications
  • Normal wear and tear including battery degradation over time
  • Damage from misuse, modifications, or unauthorized repairs
  • Software issues that can be resolved through updates or troubleshooting

*For complete warranty terms and conditions, please refer to the documentation included with your product or contact our support team.

VIP Member Support

Enhanced Support for VIP Members

VIP members enjoy priority support with faster response times, dedicated support channels, and personalized assistance from our technical specialists.

Priority Queue

Skip ahead in support queues

Dedicated Channels

Access to VIP-only support options

Extended Coverage

Enhanced warranty options available

Learn About VIP Membership

Need Help Right Now?

Our support team is ready to assist you