Customer Support & After-Sales Service

Customer Support & After-Sales Service

Our Commitment to You

At Cilzio, we are dedicated to providing exceptional customer support and after-sales service. Our team is here to assist you with any questions, concerns, or issues you may have with our smart wearable products.

Support Services

We offer comprehensive support services including:

  • Product setup and usage assistance
  • Technical troubleshooting and problem resolution
  • Warranty claims and repair services
  • Return and refund processing
  • Order tracking and shipping inquiries
  • Product recommendations and guidance

How to Contact Support

Our customer support team is available to assist you:

Email: support@cilzio.com
Phone: +86 13641404648
Response Time: Within 24 hours

After-Sales Services

We provide comprehensive after-sales support:

  • 12-month warranty coverage on all products
  • 30-day return policy for unused items
  • Repair and replacement services
  • Software updates and firmware upgrades
  • Product care and maintenance guidance

Warranty Support

For warranty claims, please have the following information ready:

  • Order number and proof of purchase
  • Product serial number
  • Detailed description of the issue
  • Photos or videos of the problem (if applicable)

Return and Refund Process

To initiate a return or refund:

  1. Contact our support team with your order details
  2. Receive return authorization and instructions
  3. Ship the product back in original packaging
  4. Receive refund within 5-7 business days after inspection

Frequently Asked Questions

For quick answers to common questions, please visit our FAQ page or contact our support team directly.

Contact Information

We're here to help. Please don't hesitate to reach out:

Email: support@cilzio.com
Phone: +86 13641404648

Company Information

Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone, Jian'an Road, Fuhai Street, Bao'an District, Shenzhen, Guangdong, China
Postal Code: 518104

Making Technology a Warm Force Accessible to Everyone