Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are processed within 3 business days. Shipping time is 1-9 business days depending on your location. Total delivery time is 4-12 business days from order placement.

Do you offer free shipping?

Yes, all orders include free shipping using our designated logistics service.

How can I track my order?

You will receive a tracking number via email within 48 hours after your order ships. You can use this number to track your package.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be in original condition, unworn or unused, with all tags attached and in original packaging. Return shipping fee is $10.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placement for a full refund. After 24 hours, the order may have been processed for shipping and must follow our return policy.

How long does it take to receive a refund?

Refunds are processed within 5-10 business days after we receive and inspect the returned item. Your bank may take additional time to post the refund.

Warranty & Product Support

Do your products come with a warranty?

Yes, all Cilzio smart wearable products come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.

What does the warranty cover?

The warranty covers manufacturing defects, hardware malfunctions, sensor accuracy issues, battery performance below specifications, charging port problems, and software defects that cannot be resolved through updates.

What is not covered by the warranty?

Physical damage from drops or accidents, water damage beyond rated resistance, normal wear and tear, battery degradation from normal aging, damage from misuse, and third-party software issues are not covered.

Payment & Pricing

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Shop Pay, and other digital payment methods.

Are there any hidden fees?

No, all prices include applicable taxes. The price you see is the final price you pay, with no additional fees at checkout.

Product Information

Are your products authentic?

Yes, all Cilzio products are authentic and come directly from our manufacturing facilities. We stand behind the quality of every product we sell.

Do your products have certifications?

Yes, our products meet international standards including CE marking, RoHS compliance, and FCC certification where applicable.

Customer Support

How can I contact customer support?

You can reach us at support@cilzio.com or call +86 13641404648. Our customer service hours are Monday - Sunday, 8:00 AM - 10:00 PM (GMT+8). We respond within 24 hours.

Do you have a physical store?

We are an online-only retailer. Our company is based in Shenzhen, China, but we ship worldwide.

Company Information

Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
Jian'an Road, Fuhai Street, Bao'an District
Shenzhen, Guangdong, China
Postal Code: 518104

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