Warranty Policy & Terms
Warranty Policy
12-Month Limited Warranty
All Cilzio smart wearable products come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions. The warranty period begins from the date of original purchase.
What's Covered
- Manufacturing defects in materials and workmanship
- Hardware malfunctions under normal operating conditions
- Sensor accuracy issues within specified tolerances
- Battery performance below manufacturer specifications
- Charging port and connectivity problems
- Software defects that cannot be resolved through updates
What's Not Covered
- Physical damage from drops, impacts, or accidents
- Water damage beyond rated water resistance specifications
- Normal wear and tear including scratches and cosmetic damage
- Battery degradation due to normal aging and usage patterns
- Damage from misuse, abuse, or unauthorized modifications
- Damage from exposure to extreme temperatures or chemicals
- Third-party software or app compatibility issues
- Data loss or corruption
30-Day Money-Back Guarantee
You may return unused products within 30 days of purchase for a full refund. Products must be in original condition with all accessories and packaging.
How to Make a Warranty Claim
- Contact our customer support team with your product details and issue description
- Provide proof of purchase, product serial number, and detailed description of the issue
- Our team will assess your claim and determine if the issue is covered under warranty
- If approved, we'll provide repair, replacement, or refund options based on the specific situation
Refund Processing
Approved refunds will be processed within 5-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method used for the purchase.
Limitation of Liability
Our warranty liability is limited to repair, replacement, or refund of the defective product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Contact Information
For warranty support and claims, please contact us:
Email: support@cilzio.com
Phone: +86 13641404648
Company Information
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone, Jian'an Road, Fuhai Street, Bao'an District, Shenzhen, Guangdong, China
Postal Code: 518104