Return Order

Return Request

Return Request

Please fill out the form below to request a return for your order.

Frequently Asked Questions

1. What is your return policy?
Returns are accepted within 30 days of delivery. Products must be unused and in their original packaging.

2. How long does it take to process a return?
Returns are processed within 5-7 business days after we receive the item.

3. Who pays for return shipping?
For defective or incorrect items, we will cover the return shipping cost. For other returns, a $10 return shipping fee applies.

4. How will I receive my refund?
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.

Need help? Contact us at support@cilzio.com

Phone: +86 13641404648

Shenzhen Southern Intelligent Technology Co., Ltd.
Making Technology a Warm Force Accessible to Everyone